FAQs

WHAT IS K. ROSE KOUTURE'S RETURN AND EXCHANGE POLICY?

Customer satisfaction is our #1 priority. Items may be returned for boutique credit only. Boutique credit will be issued when unworn, unwashed items are returned to our address in Missouri within 15 days after receiving the products.

Please email your concern for return to krosekouture@gmail.com and you will be provided with return instructions.  Return shipping fees are customer responsibility. You may use the shipping method of your choice to return purchased items. Exchanges are not accepted, Boutique credit will be issued for returned unworn, unwashed items.


WHEN WILL I RECEIVE MY ORDER?

Shipping is always 100% free unless specified. Orders are processed within 2-5 days of receipt.  To keep shipping free, please understand we search the world for the best-priced merchandise for our customers. You will receive your order within 10-25 business days after processing. We do not offer express or overnight shipping at this time.


I DID NOT RECEIVE MY COMPLETE ORDER, WHERE IS THE REST OF MY ORDER?

In order to bring you the most adorable and affordable fashions + free shipping, we use a number of different suppliers across the world. Please note items in your order may ship and arrive in separate packages on different days.


I HAVE NOT RECEIVED MY ORDER, WHAT DO I DO?

If it has been 25 days or longer since you placed your order please contact Customer Service using the "Contact Us" link at the bottom of our Home Page or email us directly at KRoseKouture00@gmail.com.


DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?

We are unable to ship outside the US at this time. Check back soon!


CAN I CANCEL OR CHANGE MY ORDER?

Unfortunately, we cannot cancel or make any changes if it has been more than 24 hours since your order was placed. This includes changes to the shipping address.


HOW DO I TRACK MY PACKAGE?

You may check on the status of your order by emailing Customer Service by using the "Contact Us" link on our homepage or emailing us directly at KRoseKouture00@gmail.com or calling 636-344-0610.


DO YOU HAVE A INSTAGRAM PAGE?

Yes, please follow us at @KRoseKouture on Instagram!


STILL HAVE QUESTIONS?

Please e-mail us at KRoseKouture00@gmail.com and your questions will be answered within 24-48 hours!